Shipping policy
Shipping Policy
Thank you for choosing GreenRose.
We’re committed to delivering your order safely while keeping you informed every step of the way.
📦 Order Processing
Orders are processed within 2–5 business days after payment confirmation. This includes order verification, quality checks, and secure packaging.
Please note:
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Orders are not processed or shipped on weekends or public holidays.
🚚 Estimated Shipping Times
Delivery times vary depending on your location:
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USA & Canada: 7–15 business days
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UK & Europe: 7–20 business days
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Australia & New Zealand: 10–20 business days
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Rest of World: 10–25 business days
These timeframes are estimates and may vary due to local courier services or customs processing.
🌍 International Shipping & Customs
We proudly ship worldwide. Depending on your country’s regulations, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer.
📝 Order Tracking
Once your order has shipped, you will receive a confirmation email including tracking details.
Please allow 2–7 business days for tracking updates to appear.
⏳ Shipping Delays
While we aim for timely delivery, delays may occasionally occur due to customs clearance, courier issues, or other circumstances outside our control.
If your order has not arrived within 30 days, please contact us and we’ll be happy to assist.
❌ Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout. GreenRose is not responsible for orders lost due to incorrect or incomplete addresses provided by the customer.
📩 Need Help?
For questions about shipping, tracking, or your order:
We’re always happy to help.