Refund policy

Returns & Refunds

At GreenRose, we stand behind the quality of every product.

If you’re not completely satisfied, you may request a return within 30 days of delivery. To start a return, you must first contact us at trygreenrose@gmail.com so we can arrange the return process.

Return Conditions

To be eligible for a return:

  • Item must be unused

  • Returned in original packaging

  • Proof of purchase is required

Returns sent without prior approval will not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Personal care products once opened

  • Gift cards

  • Digital products

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email trygreenrose@gmail.com within 7 days of delivery with your order number and clear photos. We will arrange a replacement or refund where applicable.

Refunds

Refunds are processed once returned items are received and inspected. Approved refunds are issued to your original payment method and may take 5–10 business days to appear.

Please note:

  • Items must be returned before a refund can be issued

  • We cannot provide refunds while items are still in transit to you

Return Shipping

Return shipping costs are the responsibility of the customer and are non-refundable.